Nevada Health Centers, Inc.

Director of Clinical Services

Job Locations US-NV-Carson City
Specialty
Family Medicine
Type
Full-Time (30+ hrs/wk)

Overview

The Director of Clinical Services provides clinical and operational leadership of patient care services with direct clinical supervision of nursing, oversight of medical support staff processes and medical assistant competency. In addition, the role ensures consistent provision of developmentally appropriate quality patient care in accordance with all applicable federal, regulatory and professional standards and requirements. This position’s primary role is to ensure NVHC attracts and retains quality medical support staff through the development and implementation of a comprehensive and standardized training, development and clinical workflow program. This role serves as the Director of Nursing for the organization including ensuring organization wide nursing compliance with all applicable nursing standards and regulations.

Responsibilities

  • Supports health center team members to provide excellent service and quality patient care.
  • Assists to identify staff learning needs from a group and individual perspective. Ensures ongoing education to meet learning needs. Ensures staff progression through required competencies and documentation of same. Interviews, hires, evaluates, and improves performance of assigned staff. Monitors staff performance and provides direction, coaching recognition, counseling and disciplinary action as appropriate.
  • Ensures staff compliance of yearly skills labs and competencies as assigned.
  • Assists with development of operational plans for each fiscal year and monitors these plans.
  • In collaboration with Operations leadership, coordinates process flow and/or triage among all applicable care areas or departments based upon independent assessment and evaluation of staff competencies and patient/family needs. Works collaboratively with all staff for patient care to ensure timely and complete education and documentation.
  • Creates a climate of external and internal customer satisfaction. Concurrently resolves issues as appropriate and consults others as needed.
  • Responds timely with investigation and/or correspondence per patient grievance policy. Communicates patient satisfaction results and develops improvement action plans.
  • Ensures completion and investigation of occurrence reports. Proactively identifies patient safety risks and participates in risk avoidance strategies. Exhibits commitment to improving service and product quality for internal and external customers. Designs processes to enhance efficiency and effectiveness. Provides coaching to employees on established customer relations program by conducting periodic surveys and recommending improved procedures to meet or exceed the appropriate expectations of patients and staff.
  • In cooperation with other departments, ensures work practices meet health, fire, safety and regulatory requirements, compliance with HIPPAA standards.
  • Participates in and ensures evidence-based literature review to improve clinical care, policies and procedures, guidelines, programs and protocols.
  • Reviews and updates policies to ensure high quality delivery of patient care and clinical outcomes.
  • Develops and leads NVHC employee health programs including, but not limited to, vaccine and TB screening policies, blood borne pathogens and respiratory protection programs, workflow protocol and documentation to ensure regulatory compliance. Serves as the NVHC TB clinical screener.
  • Prepares, justifies and administers departmental operating and capital in accordance with strategic plans. Monitors financial performance through key metric analysis. Audits, monitors and manages the charge capture and charge reconciliation processes for the site/division(s). Assists in developing business plans for short-term and long-term goals. Manages the purchasing and expense tracking processes, utilizing internal controls and reconciliation practices.
  • Provides clinical care within professional domain to ensure delivery of quality integrated developmentally appropriate family center patient care.
  • Serves as a clinical resource and advocate to staff, patients and families for key processes and systems. Facilitates employee education as identified and manages competencies in employee personnel and on-line learning management systems/files.
  • Works collaboratively as part of clinical leadership team to provide guidance and direction to staff by taking an active role in planning, making decisions, and communicating to health care team issues affecting the interdisciplinary team and integration of quality patient care activities.
  • Attends and participates in provider leadership and CEC routine meetings.
  • Identifies and leads the implementation of a public health strategy for NVHC including the evaluation and consideration of future growth through the implementation of public health strategies in rural Nevada.
  • In collaboration with medical and operational leadership, develops and implements a comprehensive and standardized Medical Assistant Curriculum
  • Work together with lab director to draft and implement a workflow for lab oversight for all clinical site
  • Participate in Quality Improvement Meetings

Qualifications

  • Graduate of an accredited Advanced Nurse Practitioner program; certified by the Nevada State Board of Nursing as an Advanced Practitioner of Nursing OR,
  • Graduate of an accredited Physician Assistant program and certified by the American Academy of Physician Assistants
  • At least seven (7) years of healthcare education and leadership experience required
  • Current NV APRN or PA-C license required
  • Current BLS certification required

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